Blog

The Audience Overview report is the first page we see upon opening our Google Analytics. But what do all these numbers mean and why should we care?

In this installment of “Back to the Basics,” I want to share with you one of my absolute favorite features of Google Analytics: Advanced Segments. (I realize the irony in spotlighting a feature that uses the word “advanced” in a segment called “back to the basics” - just roll with me here).

At WebStrategies we tend to design websites with a 1024px resolution with an infinite background. Why? - because we want to try and ensure the lowest common denominator of users are able to view the site at the smallest resolution which happens to be 1024px for our sites. I thought it might be time to review these stats with the new year only a few days away to better understand what my minimum browser resolution should be when building our websites in 2012. I decided to examine our Google Analytics account and discovered something interesting - its seems we might not be out of the 1024px woods just yet.

Moneyball is a popular movie out these days and it is a true story about how the Oakland A’s baseball team (and it’s GM) has to re-assemble the team and finds all of baseball's conventional wisdom is wrong. Forced to reinvent his team on a tight budget, the team's GM and a partner use statistical data to analyze and place value on players who the scouts say are flawed but the data says they have the ability to get on base, score runs, and win games. These new methods challenge traditional approaches to the game and the GM is scourned because they claim he is tearing out the heart and soul of the game. When you couple the premise of this movie with Wanamaker's famous quote - "I know half my advertising works, I just don't know which half" - one can't help but embrace the advantages of using the right web analytics data to optimize marketing campaigns.

It's time to get more serious about mobile. Projections have smartphone and tablet purchases outselling computers in 2011. Google predicts more searches will be done from mobile device than desktop devices by the end of 2012. People are viewing your website from a mobile device as we speak. What do you do, where do you look and what do you need to know about how the new wave of mobile activity is affecting your website and your ability to sell online?

Today, the Google Analytics team officially launched Right Now - a real time tracking feature that shows you what's happening on your site Right Now. You can read the official announcement here.

Going through some of the finer points in Google Analytics - Conversion University caused me to ask "why don't more people embrace the richness of web analytics data?" I think about some of our clients and many people I run in to who are struggling to be effective marketers and then I look at the power of the data you can get from Google Analytics. I just shake my head in amazement that more aren't embracing the data.

Having led the development of hundreds of websites, landing pages, online display ads and the like, I always find the challenge between creativity and achieving conversions to be one of the most critical elements to online success. After all, finding the optimal balance between creativity and good usability is what separates “the men from the boys” when it comes to effective web design and development. We experienced a recent example of this and here’s the story.

Over the past couple of months, Google has made it clear it's taking local search seriously. In essence, they have reconfigured the search result page and algorithm so organic and local listings become integrated. Studies suggest websites that implemented best practice SEO tactics weren't largely affected by this change, as local optimization was likely already a part of the overall optimization strategy. In fact, it's been shown that sites that already had strong organic and local optimization saw their overall positions increase. Conversely, sites without a local optimization campaign that implemented grey and black-hat techniques (in other words, simply gaming the Google algorithm based on the most recent exploits) have or will soon experience an overall decrease in visibility and ultimately traffic.

As a fan and user of Apple products, I closely followed the introduction and launch of the iPhone 4 as well as all the problems that ensued. These problems, which I'll get to in a second, became a PR mess for Apple. When Apple came around to respond, they made an argument based almost exclusively on data. Their approach to responding fit well into our philosophy of a company about being data-driven in as many decisions as possible. Likewise, the opposing argument made against Apple was representative of a much different approach. One based more on emotion and sensationalism than actual fact.